Usually a partial benefit will be available the day after your application is processed. As you use your card to get cash or buy goods, your account balance will decrease. You will use the same EBT card every month to get your benefits. How do I get my benefits with the EBT card?Įach month your benefits will automatically be added to your NM EBT account. If you do not receive your card, please contact the Customer Service Help Desk at 1-80, Monday through Friday 8:00 am to 4:30 pm., or call Fidelity Information Services (FIS) 1-80 24 hours Customer Service. You should receive your EBT card within 7 days of applying. If this is your first SNAP or Cash assistance case with the New Mexico Human Services Department, your EBT card will be mailed to you on the first working day after your application is received by the local ISD office.
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